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Returns & exchanges

At Bright Swimwear, we’re committed to delivering high-quality products and a positive shopping experience. Your satisfaction is our priority, and if something isn’t quite right, we’ve outlined our Returns & Exchanges Policy below to make the resolution process as smooth as possible!

Returns & Exchanges Policy

To be eligible for a Return or Exchange, please ensure that:

  • The request is made within 30 days of delivery.
  • The order or items are not marked as FINAL SALE, including those purchased during sitewide sales or from the sale page.
  • The items are unworn, unwashed, undamaged, and in their original condition with all tags, hygiene stickers, and packaging intact. Any sign of use, such as washing, tearing, or removal of tags or hygiene stickers, will make the item/s ineligible for a Return or Exchange.

To initiate a Return or Exchange, please email hello@brightswimwear.com with your order number, your concern, and the items you’d like to Return or Exchange. Be sure to include all necessary details, so our team can assist you as efficiently as possible.

Note: We are not responsible for products or orders that were not purchased directly with Bright Swimwear, and are unable to process returns or exchanges for orders placed through other platforms or retailers such as ASOS, Macy’s, or Pacsun.

While we aim to accommodate every request to ensure a positive experience, Bright Swimwear reserves the right to decline any Return or Exchange request that does not meet the above guidelines, or in situations where communication is no longer constructive or respectful.

Returns

Bright Swimwear offers free returns for store credit only. Store credit will be issued via e-gift card, which does not expire and can be used on any item on our website!

For our EU customers: In line with Article 16(e) of the EU Consumer Rights Directive, the Right of Withdrawal does not apply to sealed goods that are not suitable for return due to hygiene reasons once opened - this typically applies to undergarments and swimwear, and is standard hygiene practice to protect customers. 

Please note that we do not offer returns for refunds to one's original modes of payment. Only in exceptional circumstances, and at Bright Swimwear’s sole discretion, may it be considered - and if approved, the following conditions will apply:

  • A 20% fee will be deducted from the total refund amount. This covers our quality checks, restocking processes, and other non-refundable transaction and processing costs for your order.
  • Customers must return the items to our warehouse at their own expense, using a trackable shipping method. We do not provide free return labels nor reimburse these return shipping fees.

Please ensure you double-check the style, print, size, and other details of your order before checking out. Our team is always happy to assist with any questions prior to your purchase!

Exchanges

Bright Swimwear offers one free exchange per paid order. Once an exchange has been completed and delivered, the order cannot be exchanged again or refunded to your original mode of payment.

Not sure which size or style to choose for your exchange? Our team is happy to help with recommendations - just reach out with your preferences or measurements, and we’ll guide you to your perfect fit!